RobMestric.com.au is owned and operated by Rob Mestric (ABN 51 414 970 047)
Use of this website is subject to these Terms of Use.
Pricing
- Prices, products and offers include GST for Australian customers.
- Products and offers purchased by international customers contain no GST.
- All prices are correct at the time of online publication. Prices are subject to change without notice.
- All items are promoted in good faith to be available at the time of ordering. Where products and/or services are not available at the time of order, a representative of RobMestric.com.au will inform the customer via email, phone or fax. If products and/or services are not available and order may be cancelled prior to processing.
- We reserve the right to correct any printing errors.
Delivery Costs
Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate shipping. You may cancel your order at any time prior to processing.
Australian Delivery
All Australian orders will be shipped through Australia Post and should include a daytime delivery address and contact details. Please note that we cannot accept orders to P.O. Box numbers.Delivery Delays
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should delays occur we will contact you to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
International Ordering
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. We will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.
Additional Identification
Some international orders may require additional identification before being processed. The transmission of this information to RobMestric.com.au may affect estimated delivery times. RobMestric.com.au reserves the right to request additional identification prior to processing orders originating outside Australia.
Customs and International Duty
Please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by the recipient.
Returns, Refunds & Exchanges
We normally do not offer refunds or exchanges but will refund, credit or exchange all goods that are deemed faulty by RobMestric.com.au. Delivery and packaging charges are not refundable unless as a result of our error. All returns should be sent with a clear descriptive reason for return and should be addressed to:
ADDRESS HERE
Where a refund is required, Please allow up to 21 days to process refund.
It is the customers responsibility to cover any delivery costs to and from RobMestric.com.au.
Complaints Handling Procedure
RobMestric.com.au attends to all complaints promptly. Please email, fax or write to us using the contact information provided here.
RobMestirc.com.au Copyright Notice
RobMestric.com.au owns the copyright for all material presented on this site/ Reproduction, in whole or in part of any material on RobMestric.com.au, is forbidden without prior written permission (and is never permitted for commercial purposes). Contact details can be found here.
All literary and artistic works and compilations of information are the subject of RobMestric.com.au.
General
RobMestric.com.au is concerned with protecting your privacy. You may read our privacy policy statement at http://www.robmestric.com.au/privacy.php. This policy may be changed at any time, with or without written notice. All changes to the privacy policy will be posted on RobMestric.com.au.
At times RobMestric.com.au may provide information from and links to third-parties and does not take any responsibility for the accuracy or integrity of information provided.
RobMestric.com.au reserves the right to change the terms, conditions and notices under which RobMestric.com.au is offered.